We’re updating our sender address.

At SilverSneakers^®, we are continually working to give you the best service possible. As part of this, we’re updating our communications system. This will change our sender address to support@comm.silversneakers.com. Below are questions you may have about this change and what steps you need to take to continue receiving emails from us.

Q: Why is the SilverSneakers sender address changing?

A: Your security and the reliability of our communications are top priorities for us. To ensure enhanced security and more efficient communication, we're updating our email address. Our emails will now come from a new email domain. This change will help us serve you better and keep your information more secure. Please update your contact list with the new address support@comm.silversneakers.com, to help our emails reach you directly, keeping you informed about SilverSneakers without missing a beat.

Q: How do I keep receiving SilverSneakers emails?

A: Please add support@comm.silversneakers.com to your safe list. If an email has already made it to your spam filter, remove it from your spam list so you can continue to receive emails from us.

Q: I used to receive emails from SilverSneakers but can’t find them anymore. How do I get them back?

A: If you notice you are not receiving SilverSneakers emails anymore, our new email address may have accidentally been reported as spam. The first step is to check your spam folder. If it has been marked as spam, please add support@comm.silversneakers.com to your safe list or remove it from your spam list so you can continue to receive emails from us.

Still have questions?

Call us at 855-785-2811 (TTY: 711), Monday – Friday, 8 a.m. - 8 p.m. ET. We’re here to help.