Help Center

Login Trouble

This article will help you resolve common login issues:

First, check that you have an online account

Just because you are an eligible SilverSneakers member does not necessarily mean you already created an online account. When you checked your eligibility you were asked to set a password. If you didn't set one, you may not have an online account. Create an online account here.

If you are unable to create an account there, it's possible you may not be an eligible SilverSneakers member. Remember, your eligibility status can change with a new health care plan or if your health care plan stops supporting SilverSneakers.

Ensure you are using the correct email address

You may have multiple email addresses, and are entering a different email address than the one you used to check your eligibility with. Try using a different email address with the password you think is correct to see if this resolves your issue.

Ensure you are using the correct password

If you cannot remember which password you used or are experiencing password problems, use the forgot password link to reset your password.

Remember, your SilverSneakers login is different than your health care providers

Your SilverSneakers login is not associated with the login for your health care plan, so it's possible you used a different email and/or password.

I can't find my password reset email

If you requested a password reset and aren't receiving an email from us, make sure to check your spam or junk folder.

I share an email with my spouse

If you and your spouse share an email address you'll need to create a separate email address. This is required for you to create your online account where you can access your individual member ID and other personalized content.

I can no longer access my email

If you have lost access to your email account, you should contact customer service.

Still can't login?

Contact customer service.

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